Shipping policy
Shipping Location
All orders are shipped from our facility in Reading, Pennsylvania, USA.
Carriers
We ship using the following carriers, depending on destination, service level, and customer preference:
UPS
FedEx
DHL
USPS
Shipping Methods & Transit Times
All shipments are sent using standard carrier rates and published transit times. Delivery estimates are provided by the carrier at the time of shipment and are not guaranteed by our company.
Expedited shipping options may be available upon request and are subject to carrier availability and additional charges.
Shipping Costs
Shipping charges are calculated based on:
Package size and weight
Destination
Selected carrier and service level
All shipping costs will be communicated at the time of order confirmation or invoicing unless otherwise agreed upon in advance.
Order Processing
Orders are typically processed and shipped during normal business hours, Monday through Friday, excluding holidays. Processing time may vary depending on product availability, build requirements, or order volume.
International Shipping
International shipments may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in shipping costs unless explicitly stated.
Risk of Loss
Ownership and risk of loss transfer to the customer upon shipment from our facility. We are not responsible for delays, loss, or damage caused by the carrier once the shipment has been tendered.
Shipping Issues & Claims
Customers are encouraged to inspect all shipments upon receipt. Any damage, shortages, or discrepancies should be reported promptly so we can assist with carrier claims where applicable.